Customer Relationship Management (CRM), KYC & Customer Service

***24 Hour Limited Time Flash Sale***

►►► Customer Relationship Management (CRM), KYC & Customer Service Admission Gifts ◄◄◄

★★ FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter★★

Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.

The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of CRM to the specifics of KYC compliance, and the nuances of exceptional Customer Service, this bundle has it all. Additionally, it focusses on personal development skills such as Assertiveness, Self-confidence, Stress Management, and Effective Communication, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of Professional CV Writing and Job Search Skills ensures you're fully prepared to take the next step in your career.

Key Features of the Customer Relationship Management (CRM), KYC & Customer Service Bundle:

• 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC & Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses.
• QLS Course 01: Diploma in Customer Relationship Management (CRM)
• QLS Course 02: KYC
• QLS Course 03: Customer Service

• 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.
• Course 01: Assertiveness and Self-Confidence Development
• Course 02: Patient Customer Service Training
• Course 03: Win Customers Efficiently: Customer Service Diploma
• Course 04: Customer Service - Representative
• Course 05: Complete Communication Skills Master Class for Life

• In Addition, you’ll get Five Career Boosting Courses absolutely FREE with this Bundle.
• Course 01: Professional CV Writing
• Course 02: Job Search Skills
• Course 03: Self-Esteem & Confidence Building
• Course 04: Professional Diploma in Stress Management
• Course 05: Complete Communication Skills Master Class

Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!

Learning Outcomes of Customer Relationship Management (CRM), KYC & Customer Service Bundle:

• Master CRM strategies to build and maintain customer relationships.
• Understand KYC regulations and their application in business.
• Deliver outstanding customer service across various platforms.
• Develop assertiveness and self-confidence in professional settings.
• Manage stress effectively in high-pressure customer service environments.
• Enhance communication skills for clear, impactful interactions.

Why Prefer this CRM Course?

• Get free QLS Endorsed Certificates upon completion of the CRM course
• Get a Free Student ID Card with CRM Training
• The CRM course is Affordable and Simple to understand
• Lifetime Access to the CRM course materials
• The CRM course comes with 24/7 Tutor Support

Start your learning journey straight away!

*** Course Curriculum ***

➽ Course 01: Diploma in Customer Relationship Management (CRM)

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Communication Skills
• Module 08: Negotiation Techniques
• Module 09: Conflict Management
• Module 10: Time Management
• Module 11: Handling Customer Complaints
• Module 12: Future of CRM

➽ Course 02: KYC

• Module 01: Introduction to KYC
• Module 02: Customer Due Diligence
• Module 03: AML (Anti-Money Laundering)
• Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom
• Module 05: Regulations to be Complied by Industries
• Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance

➽ Course 03: Customer Service

• Module 01: Who We Are and What We Do
• Module 02: Establishing Your Attitude
• Module 03: Identifying and Addressing Customer Needs
• Module 04: Generating Return Business
• Module 05: In-Person Customer Service
• Module 06: Giving Customer Service over the Phone
• Module 07: Providing Electronic Customer Service
• Module 08: Recovering Difficult Customers
• Module 09: Understanding When to Escalate

=========>>>>> And 10 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your Certificates as proof of your achievement.

• PDF Certificate: Free (Previously it was £12.99*13 = £169)
• CPD Hard Copy Certificate: Free (Previously it was £29.99)
• QLS Endorsed Hard Copy Certificate: Free (Previously it was £99)

Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:

• Customer service reps
• CRM professionals
• KYC analysts
• Job seekers
• Team leaders
• Career changers

You will not need any prior background or expertise to enrol in this CCTV Operation & Security Management bundle.

After completing this bundle, you are to start your career or begin the next phase of your career.

• Customer Relationship Manager - £30,000 to £50,000
• Customer Service Representative - £18,000 to £25,000
• KYC Analyst - £25,000 to £40,000
• Communications Manager - £30,000 to £45,000
• Stress Management Coach - £25,000 to £35,000
• Professional CV Writer - £20,000 to £30,000

Currently there are no Q&As for this course. Be the first to ask a question.

CPD Accredited Digital Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - Included

QLS Endorsed Hard Copy Certificates

Hard copy certificate - Included